NVI Menswear

At NVI Menswear, we want you to feel confident about every purchase. We carefully select our styles to offer modern, masculine, and timeless menswear. However, we understand that sometimes an item may not be quite right for you.

Please read our return and refund policy below for information on how to request a return, replacement, or refund.

Can I Return My Order?

We accept eligible return requests within 30 days of delivery, subject to applicable consumer protection laws.

To qualify for a return, your item should:

• Be unworn, unused, and in its original condition.

• Include the original packaging, tags, and accessories, where applicable.

• Show no signs of damage caused by improper use.

• Meet any applicable hygiene requirements.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can help resolve the issue.

Please note that certain exclusions may apply where permitted by law. Nothing in this policy limits any mandatory consumer rights you may have.

How Do I Request a Return?

To start a return, please contact our customer support team and include the following information:

• Your order number.

• The email address used to place your order.

• Your full name.

• The reason for your return.

• Photos of the item, if it arrived damaged, defective, or incorrect.

Our team will review your request and provide instructions, including the appropriate return address if a return is required.

Please do not send items back before receiving return instructions from our support team. Returns sent to an unapproved address may not be processed correctly.

Return shipping costs may be the customer's responsibility for standard change-of-mind returns, where permitted by applicable law. If an item is defective, damaged, or incorrect, we will work with you to find an appropriate solution in accordance with applicable law.

Refunds

Once we receive your returned item, if a return is required, we will inspect it and notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider and financial institution.

Where applicable, refunds will be processed within the time required by law.

Please keep the following in mind:

• Original shipping fees may be non-refundable for change-of-mind returns, where permitted by law.

• Return shipping costs depend on the reason for the return and applicable legal requirements.

• In some cases, returns may need to be sent to an international processing facility. We will provide the relevant instructions before you send your item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us with your order details and, if possible, clear photos of the issue.

We will assess the situation and offer an appropriate solution, which may include a replacement, repair, refund, or another remedy as required by applicable law.

Please do not discard or return the item until our team has advised you on the next steps.

Order Cancellations

We aim to process orders as quickly as possible. Once an order has entered processing or has been dispatched, we may not be able to cancel or modify it.

If cancellation is no longer possible, you may still be able to request a return after delivery in accordance with this policy and your applicable legal rights.

If you need to request a cancellation, please contact us as soon as possible and include your order number.

Exchanges

If you would like a different size or style, please contact our customer support team to check the available options.

Depending on stock availability and the circumstances, we may recommend returning the original item and placing a new order.

Any exchange remains subject to applicable consumer protection laws.

Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, our team is here to help.

Store Name: NVI Menswear

Website: https://nvimenswear.com

Customer Support Contact: Paul, NVI Menswear

Email: Please use your official customer support email address.

When contacting us, please include your order number so we can assist you more efficiently.

Thank you for choosing NVI Menswear. We appreciate your trust and the opportunity to help you find your style.

NVI Menswear — Modern. Masculine. Timeless.